Frequently Asked Questions
How does Candoo set product prices?
Our pricing is based on our partners suggested retail prices, which are all in Euro. We add on the estimated price for direct shipment from the factory to our customers address, and other applicable order processing fees, and convert to the currency of our North American customers (either $US or $CAD). We don’t want to be continuously updating prices with the constant currency fluctuations, so we add some extra margin and only update once or twice a year.
Customs brokerage fee estimates are added to the prices we charge in CAD.
In our quotes and invoices we don’t itemize all the different price components, we just list a single all inclusive price for each item.
We think our pricing is fair and justified.
Why aren't the product prices listed on this website?
Our European partners do not list prices on their websites, so we follow their policy. Prices are available upon request by email.
Who pays for customs and duty fees?
For our US customers customs clearance and taxes are their responsibility to pay on arrival at the US port of entry.
For our Canadian customers we clear incoming packages using our customs broker, and pay the applicable GST or HST, and provincial taxes.
Does Candoo offer academic discounts?
No, we don’t have enough profit margin to allow us to give discounts to any customers, except for volume discounts.
Does Candoo offer volume discounts?
Yes, let us know what quantity of sensors you need and we’ll calculate a fair price for you, taking advantage of supplier volume discounts and reduced per sensor shipping rates.